Head – Foreign Operations

Job Purpose

The job holder will be responsible for implementing operational strategies that facilitates excellent customer service delivery of the bank’s foreign operation services.

Duties & Responsibilities

  • Implement strategies that facilitates excellent customer service delivery of the bank’s International banking services
  • Maintain a balance in adherence to regulatory guidelines in transaction processing while exciting customers with efficient service delivery
  • Ensure proper maintenance of documents and records
  • Assist in Trade Finance product development and implementation of foreign operation processes.
  • Approve/authorize transactions within position limits
    Implement group strategies (short and long term) in line with targets defined in the business unit plan
  • Monitor compliance with performance indicators/ service standards to ensure alignment with business/customer requirements
  • Ensure departmental staff are adequately trained by regularly organizing and facilitating in in-house training sessions
  • Conduct other roles and responsibilities as directed by Head Banking Operations




Minimum Education Qualifications

  • Minimum of a first degree in a business related field from a recognized University with at least a Credit or better.
  • Grade Twelve Certificate with at least Five (05) Credits of better, including Mathematics and English.

Previous Work Experience Requirements

  • Minimum 5 years work experience in banking operations, of which at least 2 years should be at supervisory/management level.

Key Competencies

  • Banking Operations & Control Policies
  • Treasury Products and dynamics
  • Good knowledge of international operations.
  • Computer proficiency
  • Knowledge of local financial regulatory regime
  • Broad IT skills
  • Analytical/problem solving
  • Excellent interpersonal skills
  • Strategic orientation

Only candidates who meet the above role specifications, experience and competencies should apply by sending email application letter and detailed CV : careers.zambia@ubagroup.com

Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

Please note that only shortlisted candidates will be contacted.

Closing Date for receiving applications is 22nd January 2018.

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