Second Level Engineer, Mobile Money Operations

Profile Summary

The candidate will be responsible for MFS Operations, implementation, and Project Support on Mobiquity & Mobile Money infrastructure / Service

Position Requirements

  • Service Management: Responsible for managing day to day operations and 2nd level support for AM/Mobiquity platform for Telecom Operator –24x7x365
  • Platform Administration: To pro-actively monitor, manage and optimize resource/capacity utilization.
  • Would also be in charge of performance monitoring and Statistical Reporting
  • Revenue Assurance: To ensure compliance to data security standards and revenue assurance.
  • Change Assurance: To generate job orders as per change management procedures.
  • Incident management: To ensure fault reporting and escalation as per SLA
  • Availability Management: To monitor and manage Systems to ensure end to end service availability as per platform KPI.
  • Supplier Management: To provide trouble ticket escalation to relevant suppliers.
  • Reporting: To provide Technical, Performance and Statistical Reporting of the above support systems.
  • Standby: To ensure team schedule for after hour’s standby for Value Added Services and AM Division.

Roles and Responsibilities

  • Analyze, enhance and manage the support of Mobile money applications
  • Resolve application problems within agreed SLA’s and coordinates users’ requirements
  • Actualize policies and procedures guiding the Mobile money applications to ensure that integrity of applications are not compromised; and maintain optimum security of all data in the platform for business continuity and contingency planning purpose
  • Work closely with the vendors during projects implementation and ensure business requirements are properly implemented
  • Develop and maintain documentation for supported infrastructure.
  • Supervise and ensure knowledge improvement of L1 resource
  • Manage Client communication with Technical, Business and Sr. Mgmt. at Operator
  • Responsible to deliver all Contractual scope and meeting KPIs/SLAs with no penalty
  • Responsible for C-SAT for overall Operations
  • Responsible for adhering to all Processes related to Operations – IM/PM/CM/ and RCA
  • Perform periodic Governance reviews with Operator Team and KPI/SLA sign offs with them
  • Co-ordinates with various internal stake holders for all deliveries
  • Manage Local Operations teams & Review customer feedback with team
  • Develop and implement plans to improve Total Customer Experience




Qualifications

  • Holding a bachelor degree/ Master Degree in Tech preferable BE/BSC/B-Tech/MCA.
  • Oracle Certified Database Administrator (DBA)

Experience

  • Minimum of 4 years technical experience
  • In depth knowledge of a Mobile financial platform

Functional Skills

  • System Administration (Unix & Windows) and Unix scripting
  • Database Performance Tuning, Database Security, Database Management and Data Maintenance.
  • Good knowledge of mobile money and/or banking technologies and Telco Intelligent Network/Charging Systems
  • Experience of protocol domains in Mobile Money Network/Environment such as ISO, HTTP get/post, HTTPS and other known standard protocols like SMPP, Diameter, SNMP, SOAP etc.
  • Excellent knowledge managing 24×7 Operations for Telecom operator
  • Interpersonal and team management skills.

Salary range in USD:   2,000 – 2,500

Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

Deadline:  19th January 2018

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