Product Support Supervisor

SANDVIK CENTRAL AFRICA seeks:

Product Support Supervisor

The role

The role of the Product Support Supervisor is to manage fleet maintenance and assist the Site Manager in driving cost efficiencies and capital profit through good leadership, strong customer relations and best practice of safety, health and environmental effectiveness.

Key performance areas

  • Provide product support to customers in geographic area, during both in service use of the machine and during rebuilds.
  • Provide technical support in machine installation, commissioning, financial job management, maintenance planning, recommend stock holding levels, repairs, testing and over inspections on repair work carried out.
  • Coordinate product issue resolution to provide a more reliable product.
  • Provide technical support to the rebuild process of machines that are geographically located in area of responsibility.
  • Assist in the plan to secure resource availability for the Contract – technical, administrative, finance, logistics, equipment, parts, and tools.
  • Offer product updates and improvements to customer and Sandvik for new and existing equipment.
  • Perform fault diagnosis and troubleshooting on equipment.
  • Provide in-house technical training.
  • Coordinate routine customer liaison seeking feedback and performance monitoring of the Sandvik product.
  • Improve maintenance efficiencies by identifying process bottlenecks & achieve a planned-to-unplanned ratio of 70/30.
  • Assist to complete warranty claims and actions per Sandvik way of working.
  • Comply with statutory, customer and Sandvik HSE standards.




Your profile

  • Degree/Diploma in Engineering with five years’ relevant experience in surface mining or a Technicians Trade Certificate with 7 years’ experience in surface mining, including supervisory experience.
  • Experience in maintaining Sandvik Top Hammer and DTH Drill rigs.
  • Possession of valid Zambian Driver’s License.
  • Silicosis Certificate.
  • EIZ Membership.
  • Able to build market relationships through interaction with client(s).
  • Proven communication and computer skills.
  • Technical experience
  • Hydraulic and Electrical knowledge including a high level of hydraulic and electrical systems and fault diagnostics capability
  • Previous training experience in the maintenance of Sandvik drilling equipment
  • Exposure to training and facilitation
  • Experience in maintaining Sandvik Top Hammer and DTH Drill rigs particularly in a remote challenging environment

Location: Zambia – Centre

Who may apply

All applicants outside Central Africa must ensure that they are able to secure a work permit and permanent residence prior to applying for any advertised positions. Notice period on all positions is 1 month from date of resignation, unless otherwise agreed to by managers. In order to qualify for one of the vacancies advertised, employee needs to have completed at least one year service in their current role.

How to apply

To apply, please click on the ‘Apply Now’ button, or access the Sandvik website www.sandvik.com/career.

If you have any further queries, please contact us on +260 212 241 000.

Applications close: Thursday, 25 January 2018

Job Reference No. 357154

Sandvik is committed to representivity in the composition of its employees and the creation of job opportunities across all sectors of the Zambian population.

Deadline: 25 Jan
Job-ID: 357154

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